Support
For help with RunBeat, email us at support@runbeat.app. We typically respond within 24 hours.
Frequently asked questions
What heart rate monitors does RunBeat work with?
RunBeat works with Apple Watch and any Bluetooth heart rate monitor. See What heart rate monitors does it work with? for the full list.
Does RunBeat work without Apple Music?
Yes, Apple Music is optional. See Can I keep listening to my own music or podcast while it coaches me?, and using Apple Music with RunBeat for playlist switching.
Can I use RunBeat without looking at my phone?
Yes, that's the point. See Can I do heart rate training without looking at my phone or watch? for how RunBeat does it.
Why isn't my HR monitor connecting?
Visit the setup guide for compatibility info and pairing instructions.
How do I cancel my subscription?
Open Settings in the app and tap Manage Subscription, or go to Settings > Apple ID > Subscriptions on your iPhone.